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Terms & Conditions

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CLIC TRAVEL is a Travel Agent (a go-between) facilitating transactions between you and the Travel Service Providers (TSP) such as :

* Airlines

* Hotels

* Car Hire Companies

* Tour Operators and Wholesalers

* Cruise Companies

* Rail Operators

* Visa Service Companies

* Consulates and Embassies

* Travel Insurance Companies

* Foreign Exchange Operators

 

CLIC TRAVEL shall not be responsible or liable for any injury, death, damage, loss, delay, cost, expense, inconvenience or loss of enjoyment suffered by any person or corporation caused directly or indirectly by or arising from:

1.  Force majeure or other events beyond Clic Travel's control, including but not limited to war, civil disturbance, fire, floods, unusually severe weather, acts of God, acts of Government or any authorities, accidents to or failure of machinery or equipment.
2.  The negligence, acts or omissions of any Tour Operator or Airline.
3.  The inability of Clic Travel or Tour Operators or Airlines through circumstances beyond their control to comply with any special requests relating to age, medical conditions, or physical disability of the client or any request for smoking or non-smoking accommodation or pre-seating.
4.  The client failing to comply with any instructions, tour information or itinerary provided by Clic Travel.
5.  The client being intoxicated or affected by alcohol or drugs at the relevant time and refused boarding of their flight(s) and check-in of their accommodation.
6.  Although your holiday price is correct at the time of your inquiry or booking, any taxes, levies or airport charges may change at any time at the discretion of the Airline, Governing body or Authority. For this reason the changes in these fees can be collected at any time up until full payment is received and cleared in our bank account.
7.  Operators, hotels, suppliers, ground handlers, charter boats or any service provider that fails to offer the service it has promised and/or been paid for (deposit or in full) either in part or in total. Whether due to such service provider having been liquidated, closed, or for what so ever reason, not being able to or wanting to supply such service.
ALSO:
8.  CLIC TRAVEL has the right to amend prices prior to departure should there be any fluctuations in currency, increases in fuel costs, airfares, ground operator services or variation in group size. 

Quotes are valid for 24 hours and are subject to increase or decrease.
9.  A signed copy of the booking form is to be completed, with passport details and must be received by Clic Travel.  Travel documents will not be released without this.
10.  Any additional personal expenses incurred as a result of delay including delay from mechanical breakdown will be the responsibility of the passenger.
11.  Costs not including in total price quoted: excess baggage; personal spending money; travel insurance; airport departure taxes (unless specified in your itinerary); passport and vaccination costs; meals and beverages (other than those specified).
12.  It is the client’s responsibility to double check all documentation, air tickets, vouchers and visas on the date received. Clic Travel will not be held liable for any misprints or mistakes.
 

Bookings, Change of Arrangements, Routes and Prices:

"The booking" or "the reservation" refer to part, or all of the travel arrangements for transportation, accommodation, sightseeing and other linked travel services made on behalf of a client with Third Party Service Providers, and excludes services of a peripheral nature. Any booking made by Clic Travel constitutes a form of contract between you and the Third Party Service Providers and is consequently subject to the terms and conditions of Clic Travel and such Third Party Service Providers’ conditions of agreement of business.

For example: if you book Car Hire through Clic Travel, from a third parties company, you are accepting all booking conditions and Terms and conditions of that Car hire company, as well as these of Clic Travel. 
 

It is your responsibility to contact Clic Travel for the principals Terms and Conditions before your trip.

In the event of there being an unscheduled extension to the booking caused by flight delay, bad weather, schedule changes by the Airline, strike or any other cause that is beyond the control of Clic Travel, it is understood that expenses relating to these unscheduled extensions (hotel accommodation, flights, etc) will be for your account.
 

Airlines reserve the right to withdraw airfares without notice. We cannot guarantee airfares and airport taxes until paid in full and the air tickets have been issued. Certain destinations may also require a departure tax which is payable locally upon departure. These are not included in the pricing quoted. Prices are subject to change without notice until payment has been received in full, whether a reservation has been made or not. By accepting this confirmation and offering payment, therefore it will be deemed that you have read, understood and accept our terms and conditions.
 

Price Changes:

The price quoted to you is based on airfares, hotel prices and other relevant costs ruling at the date of Clic Travel's quote.  In the event of there being any increase in costs after the booking but prior to the issuing of the documents, this variation shall be for your account and payable on request by Clic Travel, as shall any increase in the price(s) quoted arising from the fluctuation in rates of exchange.
 

Documents will not be issued until such time that full payment is cleared by Clic Travel's bank.  The onus will be on you to check that there has been no changes in the price prior to making full and final payment. However, airfares are subject to the price and conditions quoted by the airlines and cannot be guaranteed by Clic Travel. 
 

Deposits, Additional Charges and Payments:

Any booking made by Clic Travel on your behalf, constitutes a form of contract between you and the third party service providers. Should these third party providers renege or deliver sub-standard services, this matter will be between the third party operator and the client/you. Clic Travel will assist to claim any refunds, losses and claims that the clients may have. In no way, may Clic Travel be held liable for any claim or cost.
 

Deposits and/or full payments paid over to the third party, on clients behalf, by Clic Travel, constitutes a contract between you/client and the third party. Should the third party liquidate, close, not deliver on the contracted agreement, Clic Travel will endeavour to assist the client/you to claim this money back, or assist to claim a similar replacement service. Clic Travel may in no way be held liable should this money, payment or service not be carried out by the third party due to above circumstances or any other.  In the event that any third party service provider is unable to provide the service confirmed to you, Clic Travel's policy is to always offer the client an alternative option of similar classification, wherever possible in the same area. Whilst every effort is made to keep to original itinerary/booking, Clic Travel reserves the right to make changes as are deemed necessary. In some cases, conditions such as the weather may necessitate an alteration to the travel itinerary and this does not constitute any ground for a refund. It is your duty to check each amendment to the final itinerary or confirmation.  Unless full payment is due at the time of making the booking, all bookings must be accompanied by the requested deposit to guarantee a booking.  Clic Travel reserves the right to cancel any booking without prejudice, in the event of full payment or a deposit or part thereof not being received.
 

Final payment for any booking must be made upon confirmation of the booking, unless specific arrangements have been made with Clic Travel and such arrangement confirmed in writing by Clic Travel.

Final payment is based on the quoted and confirmed price, less any deposit paid, plus any additional charges that may have incurred. If the final payment is not received on time, the travel documents can be delayed and may necessitate the use of a courier service, which will be for your account or Clic Travel may cancel the booking.

 

Late payment may also result in cancellation of the reservation by the Third Party Service Providers.

When paying by credit card you will be required to complete Clic Travel credit card authorisation form and comply with the authorisation criteria as laid down by the respective credit card companies.

Any invoice and/or statement received by you shall be payable in full and no deduction or alteration may be made by you should all or any part of the services booked by Clic Travel be unused for any reason.
 

Methods of Payment:

All major credit cards except Diners, if accompanied by satisfactory identification and a signed credit card authorisation form.

Electronic funds transfer (proof of payment must be e-mailed to Clic Travel - info@clictravel.co.za)

Documentation will only be issued once all funds have been cleared in Clic Travel's bank account.
 

Travel Insurance:

It is strongly advised that all clients take out adequate travel insurance cover in order to cover instances such as cancellation due to illness, accident or injury, personal accident and personal liability, loss of or damage to baggage and sports equipment. Insurance can only be purchased prior to departure. Travel Insurance and options should be discussed with your travel consultant.  It is not the responsibility of Clic Travel to take out travel insurance for you except upon detailed instructions given in writing by you.
 

Cancellation:

If you wish to cancel your booking you must advise your travel consultant immediately. You will be liable to pay the following cancellation charges:

* Where your booking includes a special fare, the relevant charges are levied by the airline. In some circumstances this may be 100% of the total fare, regardless of when cancellation is affected.

* Where your booking is for a package, you will be responsible for all cancellation charges, of whatsoever nature, imposed by the suppliers providing the component parts of such travel arrangements.

* A cancellation fee of equal to 10% of the package price on any finalised booking may be charged. However, Clic Travel reserves the right to charge a cancellation fee of up to 100% of the total package, in its sole discretion, in particular circumstances. Any monies, which you have already paid to us, will be taken by us as payment or part payment of any cancellation charges.
 

Verification of Travellers' Names and Travel Details:

It is important that you provide Clic Travel with the travellers' full names as per the travellers' valid passports. Failure to do so could result in denied boarding or deportation by the Airlines.
Please confirm that all of the travel arrangements, itinerary details and documents are correct.  Once documents have been issued, changes could incurr penalties imposed by the service provider(s) and these will be payable by you, the client.
 

Passports, Visas & Health:

It is entirely your duty to ensure that all passports and visas are current, valid, obtained on time and will be valid for six months to one year after your return to your home country and that any vaccinations, prophylactic (e.g. for malaria) and the like, where required, have been obtained. Please check the requirements with Clic Travel before travelling.  Clic Travel will endeavour to assist you but such assistance will be at Clic Travel's discretion and you acknowledge that in doing so, Clic Travel is not assuming any obligation or liability and you indemnify Clic Travel against any consequences of non-compliance.  It is your duty to familiarise yourself with the inherent dangers of and mental and/or physical condition required for your proposed travel arrangements.  Please note that a visa does not guarantee entry to any given country at point of entry.

CLIC TRAVEL cannot be held responsible for :
* Denial of your visa application for any reason;
* Delay of issuance of your visa by the Consulate;
* Loss of your passport(s) by the Consulate and/or Courier;
* Change in visa costs and requirements;
* Financial losses incurred as a result of a visa application being denied

 

Refunds:

Airline tickets presented for refund are subject to delays of approximately 8 weeks but could take longer. Clic Travel is unable to refund monies before receipt of funds from the relevant third party service providers. All refunds are subject to a 10% administration fee which is calculated on the value of the ticket submitted for refund or the amount of the refund claimed, whichever is the larger amount and as well as retaining any service fees levied by us at the time of booking.  This fee is over and above any cancellation fee which may be charged by the third party service provider to whom the refund is submitted.  Refunds by the third party service provider will be subject to their terms and conditions.
 

Confidentiality:

Subject to statutory constraints or compliance with an order of court, Clic Travel undertakes to deal with all your information of a personal nature on a strictly confidential basis.
 

Clic Travel's Website:

The website www.clictravel.co.za is owned by CLIC TRAVEL and the domain name is registered in the name of CLIC TRAVEL. 

All intellectual property rights in and to the aforementioned vests in the owners as indicated.
 

None of the content or data found on this site may be reproduced, sold, transferred, or modified without the express written permission from Clic Travel.

Please note that the use of the website is subject to the STC and specifically subject to South African law and the jurisdiction of South African courts.

Access to and use of the website is entirely at the user’s risk.  Clic Travel may discontinue or suspend the website at any time without notice, and it may block, terminate or suspend any user's access at any time for any reason in its sole discretion, even if access continues to be allowed to others.

Clic Travel may make future changes, deletions or modifications to such terms and conditions, information, graphics, products, features, functionality, services, and links at any time without notice and your subsequent viewing or use of this website will constitute your agreement to the changes, deletions and modifications.